Got a Question?

Check out our most frequently asked questions below.

📍 What area(s) do you cover?
We currently cover Berkshire. Our most popular locations are; Bracknell, Binfield, Wokingham, Winnersh, Earley and Reading.

We offer support in the Hampshire & Surrey areas, however there will be a travel charge of 45p per mile.

⭐ How much experience do you have?
Pawesome Memories is proud to share 13 years of experience, including completed courses listed here.

📄Do you have insurance to keep my pet(s) safe?
Our insurance covers us for the Care, Custody and Control in the following services;
Pet Care Services, Dog Walking, Dog & Cat Grooming, Dog Training, Pet Behaviourist, Pet Boarding, Pet Minding, Pet Sitting, Pet Taxi and Pet Transportation.

📄Does your insurance cover XL Bullies?
We are not able to provide cover for XL Bully breeds due to the Dangerous Dogs Act.

🙂 What is the process when booking with Pawesome Memories?
1️⃣ Contact us for a quote via Enquiry Form
2️⃣ Arrange a Meet & Greet
3️⃣ Complete Pet Care Plan Questionnaire
4️⃣ Secure your booking via payment link
5️⃣ Welcome to the Pawesome Family!

👋🏻 How does the Meet & Greet process work?
We provide a free Meet & Greet service within your home prior to confirming your booking where we'll discuss your care requirements and what to expect. This is also the opportunity to ask any questions!

💷 How do I pay?
We use SumUp Pay, a free and secure app used to take digital payments. SumUp Pay accepts credit and debit cards, Visa and Mastercard and American Express. We do not hold any of your payment data.

🐾 What is a Pet Care Plan Questionnaire?
Our PCPQ includes important information to enable us to provide our 5-Star Service to your pet(s). We will ask you about; Breed, Age, Likes & Dislikes, Food, Routines, Training & Commands, Walking Off-Lead, Walking Equipment, Microchipped, Spayed/Neutered, Insurance, Health, Allergies, Vaccination, Vet Details and Photographic Consent.

💭 I've changed my mind
We understand that people's circumstances change and happy to offer a refund. Please note that a minimum charge notice applies.

Cancellation terms:
2 days notice - 20% refunded
1-3 week notice - 40% refunded
4 weeks notice or more - 100% refunded

📅 Can I reschedule instead?
Of course, you're welcome to reschedule and we will do our best to rearrange your booking with you.